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IMPORTANT PATIENT NOTICE

Appointments

We have had to change our ways of working due to the current Covid-19 pandemic. If you require urgent medical attention please telephone the practice. The receptionist will then book you a telephone call with either a GP or a nurse. Patients will be assessed over the telephone and the clinician will then decide if a face to face appointment is necessary. Thank you for working with us during this difficult time.                                                                                                                                                       

Flu Vaccinations

Appointments are now available for patients aged 65 years and older, please contact us to make your appointment. Please note that people in the 50-64 year old age group will not be vaccinated until November or December providing there is sufficient vaccine, no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are aged 50-64 and you are in one of the other groups which are eligible for the flu vaccination for example you have a health condition that puts you at risk from the flu, you will be invited earlier. Further information will be posted when it becomes available.

 

FACE COVERINGS

The following information has been taken from the Gov.uk website at:

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

 

What is a face covering?

In the context of the coronavirus (COVID-19) outbreak, a face covering is something which safely covers the nose and mouth. You can buy reusable or single-use face coverings. You may also use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.

Face coverings are not classified as PPE (personal protective equipment) which is used in a limited number of settings to protect wearers against hazards and risks, such as surgical masks or respirators used in medical and industrial settings.

Face coverings are instead largely intended to protect others, not the wearer, against the spread of infection because they cover the nose and mouth, which are the main confirmed sources of transmission of virus that causes coronavirus infection (COVID-19).

Exemptions to wearing a face covering where they are mandated

In settings where face coverings are mandated in England, there are some circumstances, for health, age or equality reasons, whereby people are not expected to wear face coverings in these settings. Please be mindful and respectful of such circumstances noting that some people are less able to wear face coverings.

You do not need to wear a face covering if you have a legitimate reason not to. This includes:

  • young children under the age of 11
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink, but only if you need to
  • to take medication
  • if a police officer or other official requests you remove your face covering

There are also scenarios when you are permitted to remove a face covering when asked:

  • If asked to do so by shop staff for the purpose of age identification
  • If speaking with people who rely on lip reading, facial expressions and clear sound. Some may ask you, either verbally or in writing, to remove a covering to help with communication

Supplying face mask exemption letters to patients

Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in various public settings.

In England, you must by law wear a face covering on public transport and in shops and supermarkets as of 24 July 2020. The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Some transport providers are providing evidence of exemptions themselves.

(Information taken from the BMA website)

Some patient advice websites have also designed an ‘exemption card’ that can be downloaded or printed, for example asthma UK and the British Lung Foundation.

Coronavirus (COVID-19) Information

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Read the NHS advice about staying home, including how long to isolate for.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Advice in other parts of the UK

For region specific information and advice in:

PRINCIPLE TRIAL

COVID-19 has affected the lives of everybody within the UK and the rest of the world. Finding safe and effective treatments has been the drive of researchers at the University of Oxford and right now, you have an opportunity to help. PRINCIPLE is a national priority trial to find treatments for COVID-19. We are looking for volunteers aged 65 or over, OR aged between 50 and 64 with an underlying health condition.

To be eligible to take part, you must be unwell with Covid-19 symptoms, and have had them for less than 14 days. No face to face visits are needed.

Please help us fight COVID-19 by visiting our website www.principletrial.org

WELCOME TO JUBILEE MEDICAL GROUP

The doctors and staff at Jubilee Medical Group are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Jubilee Medical Group consists of a main site at Cobblers Hall, Newton Aycliffe and two branch sites at Burke Street, Shildon as well as Spencer Street in Eldon. The same clinical staff and services are available at all three sites.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.

Appointments

Please view our appointments page for a full explanation of how our appointment system works, including how to arrange telephone consultations and home visits. 

Everything you need to know about 7 day access to Primary Care Services

The NHS would like patients to always think GP practice first if they feel unwell. GP practices are open 8am – 6pm Monday to Friday. If you need to be seen the same day (unplanned clinical need) requiring a same day primary care clinical response they should always contact their GP practice first or NHS111 after 6pm and during weekends.

7 Day Access Public Information

Research Active Practice

We have been accredited by the Royal College of General Practitioners (RCGP) as being 'Research Ready' since 2011. Our research study portfolio consists of over 30 studies to date. The practice research team have all completed Good Clinical Practice (GCP). We won the Primary Care Practice of the Year Award in 2015 - this is awarded by the NHS National Institute for Health Research.

Veterans Support

Find Support for Veterans in Your Local Area via - https://www.veteransgateway.org.uk/local-support/

Connect veterans and their families with a range of local support organisations – both within and outside the Armed Forces sector. The services have been grouped into categories such as Education and Training, Employment, Finances etc.

Navigate through the categories to find the support you need, or use the search function by clicking on the magnifying glass icon in the map toolbar;

  • On the map home screen, the search function searches all organisations in the directory.
  • When you have a category open, the search function searches all data within that category.

Samaritans

Whatever you're going through, a Samaritan will face it with you. They are there to help 24 hours a day, 365 days a year.

Website: https://www.samaritans.org
Call:        116 123 free

RPOS – Repeat Prescription Ordering System

Community pharmacies and third party companies are no longer able to order medication from the practice on behalf of patients. Patients are required to order their own medication directly with the practice. This can be done by:

Online ordering from the practice

Calling the voice mail line (01325 328901)

Using the tear off part of the repeat prescription, identifying the items required

There will be no restrictions on community pharmacies and third party companies collecting prescriptions on patient’s behalf, to prepare prescriptions in advance and arranging delivery of medicines.

Feedback

Please tell us if you would recommend our practice by completing the Friends and Family Test next time you visit your local surgery. You can do this via the 'Elephant Kiosk' at Cobblers Hall Surgery or by completing a Friends and Family feedback form at Burke Street Surgery and Dene Valley Surgery. You could also complete the test online via the 'Have Your Say' section of our website. Please see reception staff for further information. 

Patient Survey

During the month of August 2019 we asked our patients to provide feedback on the services we provide by completing our Patient Survey.  If you would like to view the results please follow the link below.

https://www.surveymonkey.com/results/SM-9R7P57NJ7/

(Site updated 22/10/2020)
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